Consumers can resort to an Alternative Consumer Dispute Resolution Entity, duly authorized by the Ministry of Justice:
Centro de Informação de Consumo e Arbitragem do Porto Morada: Rua de Damião de Góis, 31, loja 6, 4050-225 Porto Telefone: 225029791 / 225508349 Fax: 225026109 Correio Electrónico: cicap@mail.telepac.pt Site: www.cicap.pt
Resolution of small consumer disputes arising from the acquisition of goods or services. More information at www.consumidor.pt